Support Center

Getting started is simple! Sign up for a free account, get your API key from the dashboard, and follow our Quick Start guide. You can have JyvStream integrated into your application in under 10 minutes.

We offer official SDKs for JavaScript/TypeScript, Python, Go, and Rust. You can also integrate directly with our REST API from any programming language that supports HTTP requests.

Yes! We offer a generous free tier that includes 100 hours of audio processing per month. No credit card required to get started.

Most developers can integrate basic audio enhancement in under 30 minutes using our SDKs. For more advanced features like real-time streaming, integration typically takes 1-2 hours.

Our real-time audio processing achieves sub-5ms latency in most regions. The exact latency depends on your location relative to our edge servers and your network conditions.

We support all common audio formats including MP3, WAV, FLAC, AAC, and OGG. For streaming, we support PCM, Opus, and other low-latency formats.

Our AI models use advanced machine learning techniques including deep neural networks trained on millions of hours of audio data. The models analyze audio characteristics in real-time and apply appropriate enhancements.

Absolutely! JyvStream integrates seamlessly with popular tools like OBS Studio, Discord, Zoom, and most DAWs. We also provide plugins and native integrations for many platforms.

Usage is calculated based on the duration of audio processed, measured in hours. Both real-time and batch processing count toward your monthly quota.

If you exceed your plan limits, processing will be temporarily paused. You can upgrade your plan instantly or purchase additional hours as needed. We will never charge you unexpectedly.

Yes! We offer custom enterprise plans with volume discounts, dedicated support, custom integrations, and SLA guarantees. Contact our sales team for a personalized quote.

Yes, you can upgrade or downgrade your plan at any time. Changes take effect immediately, and billing is prorated based on usage.

We take privacy seriously. Audio data is processed in real-time and is not stored on our servers unless you explicitly enable logging. We are GDPR compliant and follow industry best practices.

Yes. All audio data is encrypted in transit using TLS 1.3 and processed in secure, isolated environments. We are SOC 2 Type II compliant and undergo regular security audits.

By default, we do not store audio content. If you enable optional features like quality analytics or debugging logs, data is stored temporarily and automatically deleted after 30 days.

We have edge servers in 50+ regions worldwide including North America, Europe, Asia-Pacific, and South America. This ensures low latency and compliance with local data regulations.